We do everything we can to make sure your experience with us is positive and straightforward. These terms and conditions explain our interactions with you and what happens if you can’t attend an event.
Tickets for events
We will no longer be accepting cash or cheque for tickets purchased on the door. We will accept card payments only.
We are unable to offer refunds for unless the event in question has been cancelled or rescheduled.
Where a concessionary ticket is purchased, proof of identity and concession entitlement (for example of age or student status) may be required.
UEA is a registered charity. Funds raised from UEA Live are used to benefit the University of East Anglia.
Online purchases for in-person events
We will not supply physical tickets for UEA Live events. As you enter the venue, a member of staff will check you in with the name the ticket was booked under.
Personal Assistants and Carers
If you require a Personal Assistant or Carer in order to attend an event with us, your PA/Carer is entitled to a ticket free of charge. Please contact us on uealive@uea.ac.uk or 01603 593412 and we will arrange this for you. You will be asked to confirm a few details to verify your ticket purchase.
Accuracy
The information contained within the website and on printed media is correct at time of going to publication. UEA Live and the University of East Anglia reserves the right to make alterations where necessary.
Conditions of admission for in-person events
Doors open 30 minutes before the scheduled event time. Every effort shall be made to admit latecomers to events at a suitable break in the event, but late admission cannot be guaranteed.
Recording
The use of recording equipment of any description is strictly prohibited without specific permission.
UEA Live regularly captures video, audio and photos at events. These may be used for promotional purposes and on social media. If you do not wish to be recorded in this manner, please let a member of staff know as soon as possible.
Conduct
Please set mobile phones to silent during all events.
UEA Live is committed to providing an open-minded and safe environment, and we ask that all guests and festival staff members are treated with dignity and respect. Please refer to UEA’s dignity and respect policy.
The management of the venue also reserves the right to request that ticket holders leave the venue at any point on reasonable grounds and may take any appropriate action to enforce this right.